During the replacement of my timing belt they installed a new serpentine belt although I had told them specifically in advance not to. The service writer offered to place a credit on my account. I insisted on a refund and met a bit of resistance – something to do with the fact that the accounting department was closed for the day. I persisted and received the refund within a week. In my opinion it should have been immediate.
I have had other service there and they appear to be of average value.
During the replacement of my timing belt they installed a new serpentine belt although I had told them specifically in advance not to. The service writer offered to place a credit on my account. I insisted on a refund and met a bit of resistance – something to do with the fact that the accounting department was closed for the day. I persisted and received the refund within a week. In my opinion it should have been immediate.
I have had other service there and they appear to be of average value.