Bought a set of four winter tires at Treff’s. The tires are fine, but the installation did not go well. I went back three times for further fixing – all four of them went bad one at a time. In the end, Denise (one of the owners at Treff’s) told me to go to Canadian Tires to fix the remaining leaking tires. It’s a valid comment. I went to Bell’s Corner Canadian Tire and got my tire problems fixed: the valves were not changed by Treff’s at installation & rims were not cleaned; that was why they were leaking. Canadian Tire knows how to install tires; Treff’s apparently does not.
I’m not sure if those who have submitted comments are going to the same Treff’s! We’ve been taking our 2 older vehicles to them for at least 6 years and before that my father-in-law (who introduced us to the brothers), was using them for many years before that.
They can be old farts at times, but never disrespectful. For us, they always do their up-most to fix what is required without taking the easy route of replacing everything like most dealers. Also, when given enough warning, they provide a loaner, at no additional cost! Denise and Rick are honest mechanics, something we don’t see very often. We’ve been recommending Treff’s to all our friends and none have had a bad experience.
I have being dealing with Dennis and Rick for over 14 years and they have provided me with top notch service. I never feel they take advantage of me and try to do their very best. One time they spent 2 days working on my SUV to find the problem the Kia dealership couldn’t and they finally figured it out but they only charged me what the repair would have been to fix the problem. I defintely would recommend them.
They had good prices on tires, but then came the catch: they found “mechanical’ problem on my Nissan: a “ball joint needed to be fixed right away”. As it happened, my car had just had a full mechanical inspection 1 day earlier at my very trusted mechanic (Takaki). Beware. Ends up being a lot more expensive.
Bought a set of four winter tires at Treff’s. The tires are fine, but the installation did not go well. I went back three times for further fixing – all four of them went bad one at a time. In the end, Denise (one of the owners at Treff’s) told me to go to Canadian Tires to fix the remaining leaking tires. It’s a valid comment. I went to Bell’s Corner Canadian Tire and got my tire problems fixed: the valves were not changed by Treff’s at installation & rims were not cleaned; that was why they were leaking. Canadian Tire knows how to install tires; Treff’s apparently does not.
After-sales service needs much improvement. Customer handling is bad.
I’m not sure if those who have submitted comments are going to the same Treff’s! We’ve been taking our 2 older vehicles to them for at least 6 years and before that my father-in-law (who introduced us to the brothers), was using them for many years before that.
They can be old farts at times, but never disrespectful. For us, they always do their up-most to fix what is required without taking the easy route of replacing everything like most dealers. Also, when given enough warning, they provide a loaner, at no additional cost! Denise and Rick are honest mechanics, something we don’t see very often. We’ve been recommending Treff’s to all our friends and none have had a bad experience.
I have being dealing with Dennis and Rick for over 14 years and they have provided me with top notch service. I never feel they take advantage of me and try to do their very best. One time they spent 2 days working on my SUV to find the problem the Kia dealership couldn’t and they finally figured it out but they only charged me what the repair would have been to fix the problem. I defintely would recommend them.
They had good prices on tires, but then came the catch: they found “mechanical’ problem on my Nissan: a “ball joint needed to be fixed right away”. As it happened, my car had just had a full mechanical inspection 1 day earlier at my very trusted mechanic (Takaki). Beware. Ends up being a lot more expensive.